Frequently Asked Questions

What is the refund policy for Kansas?

Continuing Education

Customers may request a refund within 1 year of the date of registration on the website. A full refund of the purchase price, less any shipping costs, will be issued, provided that no certificates of completion have been issued. Access to online study materials will be terminated upon approval of a refund.


Refunds may be requested by calling ExamFX Support at 800-586-2253 or emailing ExamFX Support at customer.service@examfx.com.


Prelicensing & Securities

Customers may request a refund within 30 days of the date of registration on the website. A full refund of the purchase price, less any shipping costs, will be issued, provided that the customer has not completed the Simulate Your Exam feature with a minimum score of 70% for any of the materials associated with the registration. Access to online study materials will be terminated upon approval of a refund.


Refunds may be requested by calling ExamFX Support at 800-586-2253 or emailing ExamFX Support at customer.service@examfx.com. Any physical materials included in the purchase must be returned to ExamFX in original, unused condition Refunds will not be issued for any portion of the purchase if physical materials have been torn, marked, highlighted, marred or have any other signs of use. Physical materials must be postmarked within 10 calendar days of the date that the refund is requested and will be subject to a $20.00 restocking fee. Refused shipments are subject to a return fee equal to that of the shipping cost as selected in the original purchase.


ExamFX takes reasonable measures to ensure orders for physical study materials are fulfilled accurately and in a timely manner. Any questions or concerns regarding shipments should be directed to ExamFX Support at 800-586-2253 or customer.service@examfx.com.