Frequently Asked Questions

What is the refund policy for Oregon?

Continuing Education

Customers must complete the course within 1 year of the date of registration. A full refund of the purchase price, less any shipping costs, will be provided to customers at any point before a certificate of completion has been issued. Once a certificate has been issued, eligibility for a refund is no longer available. Customers who receive a refund will forfeit the opportunity to receive a certificate of completion or extend access to the study materials. Access to online study materials will be terminated upon approval of the refund.


Refunds may be requested by calling ExamFX Support at 800-586-2253 or emailing ExamFX Support at customer.service@examfx.com.

Prelicensing & Securities

Customers must complete the course within 60 days of the date of registration. A full refund of the purchase price, less any shipping costs, will be provided to customers at any point before a certificate of completion has been issued. Once a certificate has been issued, eligibility for a refund is no longer available. Customers who receive a refund will forfeit the opportunity to receive a certificate of completion or extend access to the study materials. Access to online study materials will be terminated upon approval of the refund.


For a fee of $34.95, customers may extend access to the course for one additional 30-day period. Extension is for the sole purpose of providing customers the opportunity to complete the course. There is no refund available for course extensions.


Refunds may be requested by calling ExamFX Support at 800-586-2253 or emailing ExamFX Support at customer.service@examfx.com. Any physical materials included in the purchase must be returned to ExamFX in original, unused condition. Refunds will not be issued for any portion of the purchase if physical materials have been torn, marked, highlighted, marred or have any other signs of use. Physical materials must be postmarked within 10 calendar days of the date that the refund is requested and will be subject to a $20.00 restocking fee. Refused shipments are subject to a return fee equal to that of the shipping cost as selected in the original purchase.