Refund Policy
Insurance Courses & Securities Courses (purchased before May 1, 2024)
Customers may request a refund (less shipping) within 48 hours or the close of the next business day*, whichever is longer. Customers may request a refund by contacting ExamFX at 800-586-2253 or by completing this form.
In order to be eligible for a refund the following conditions apply:
- Customer has spent less than 1 hour within the course
- Customer has not accessed any exams
- Customer has not earned a certificate of completion (if applicable to product purchased)
- All physical materials must be returned to ExamFX in original, unused condition
- Returns must be postmarked within 10 calendar days of the refund request date
Refunds will not be granted for failure to complete study materials or failure to attend lecture(s) when purchased. Access to online study materials will be terminated upon refund approval.
Course extensions, digital add-on products and in-course purchases are non-refundable.
Our refund policy is subject to change and varies by state. Please review your specific state’s full refund policy (KS, NV, OR).
*Business hours can be found here.
Securities Courses (purchased on or after May 1, 2024)
Refund qualifications:
- Refunds must be requested within 30 days of purchase. No refund will be processed outside of 30 days.
- Any course usage disqualifies a course refund; no usage should be recorded.
- Books must be returned within 30 days of purchase, Training Consultants will provide a pre-paid shipping label.
Refund information for securities courses purchased on or after May 1, 2024, can be viewed on our securities training partner, Training Consultants' website: View refund policy.