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Frequently Asked Questions
How are Pass Guarantee refunds processed?
- Refunds are only provided for candidate paid packages; refunds will not be provided for company-paid packages
- Refunds include the original purchase price of the study package (excludes renewals and shipping costs)
- Refunds must be verified by submitting licensing score sheets to Customer Support. Request a refund by completing this form.
- Refunds are processed within two business days to the card originally used for purchase