Frequently Asked Questions

How are Pass Guarantee refunds processed?


  • Refunds are only provided for candidate paid packages; refunds will not be provided for company-paid packages
  • Refunds include the original purchase price of the study package (excludes renewals and shipping costs)
  • Refunds must be verified by submitting licensing score sheets to Customer Support. Request a refund by completing this form.
  • Refunds are processed within two business days to the card originally used for purchase


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