Frequently Asked Questions

Insurance Prelicensing Product Refund Policy

Customers may request a refund (less shipping) within 60 days of the date of registration by contacting ExamFX at 800-586-2253 or by completing this form.

To be eligible for a full refund the following conditions apply:

• Customer has not earned a certificate of completion. Once a certificate has been issued, customers are no longer eligible for a refund. Customers who receive a refund will forfeit the opportunity to receive a certificate of completion and/or extend access to the study materials.
• All physical materials must be returned to ExamFX in original, unused condition.
  • Returns must be postmarked within 10 calendar days of the refund request date.

Refunds will not be granted for failure to complete study materials or nonattendance. Access to online study materials will be terminated upon refund approval.

Course extensions, digital add-on products and in-course purchases are non-refundable.

Securities Licensing Product Refund Policy

Customers can refer to ExamFX’s general refund policy.