Frequently Asked Questions
COURSE SELECTION
COVID-19 Updates
GETTING STARTED
INSURANCE TRAINING FEATURES AND EXAMS
- Are videos and flash cards based on specific requirements and regulations for my state?
- Can my certificate of completion be expedited?
- Do I have to receive my prelicensing certificate of completion before taking my state exam?
- Do you offer one-on-one tutoring by an instructor?
- How does the Pass Guarantee work?
- How many chapter quizzes should I take for each chapter?
- How many practice exams should I take?
- How many times can I take the Readiness Exam? Can you reinstate the exam so I can take it again?
- How many times can I use the Exam Mode feature?
- I answered a chapter quiz question incorrectly; why don't I see the answer I selected?
- I didn’t pass my Certificate Exam. Can you give me the correct answers?
- I passed my Certificate Exam; can I continue studying?
- If I have already completed one of the courses in my library, can I take it again for credit?
- What is a Focused Review and do I need to complete it?
- What is the Pass Guarantee?
- Will the questions on the state exam be the same as on my practice exams?
MISCELLANEOUS
- How do I request accommodations for website accessibility?
- Where can I get the information about the exam and the testing centers, or licensing in general in my state?
- Who do I contact if I have further questions?
- Why does my password not work when I try to take a quiz?
- Will your “Health” course prepare me for my “Accident and Health” or “Disability Insurance” exam?
REFUND POLICIES
- How are Pass Guarantee refunds processed?
- How do I qualify for the Pass Guarantee?
- What is the refund policy for continuing education?
- What is the refund policy for Kansas?
- What is the refund policy for Nevada?
- What is the refund policy for Oregon?
- What is the refund policy for prelicensing and securities?
RENEWAL
SECURITIES TRAINING FEATURES AND EXAMS
- Do you offer one-on-one tutoring by an instructor?
- How does the Pass Guarantee work?
- How many chapter quizzes should I take for each chapter?
- How many practice exams should I take?
- How many times can I take the Readiness Exam? Can you reinstate the exam so I can take it again?
- How many times can I use the Exam Mode feature?
- I answered a Chapter Quiz question incorrectly; why don’t I see the answer I selected?
- What is a Focused Review and do I need to complete it?
- What is the Pass Guarantee?
- Will the questions on my qualification exam be the same as on my practice exams?
SIE AND SERIES 6 & 7 TOP-OFF EXAMS
- Can I take the SIE exam and the Top-Off exam on the same day?
- Do I need to be registered with a broker/dealer to take my SIE exam?
- Do I need to take the SIE exam before my Series 6 or Series 7 exam?
- Does SIE qualify me to function in a registered capacity?
- How long are the SIE exam results valid?
- How many questions are on the revised Series 6 and Series 7 qualification exams?
- How many questions are there on the SIE exam?
- I am a current Series 6 registrant, but I need to obtain my Series 7 registration. What exam(s) will I need to take?
- I had prior Series 6 registration, but left the industry for a couple of years. Now I am ready to come back and re-register for my Series 7. What exam(s) do I have to take?
- If I am not a native English speaker, will I be able to request additional time on the exam?
- If I fail my SIE the first time, when can I retake that exam?
- If I pass the SIE and the Series 6 Top-Off FINRA exam, do I still have to take the Series 63?
- If I register for my Series 6 or 7 exam before October 1, but will be taking the exam after October 1, what exam(s) should I be prepared to take?
- What are the fees for the new exams?
- What are the new Series 6 and Series 7 exam co-requisites?
- What is the main difference between the SIE exam and the Series 6 or 7 Top-Off exams?
- When can I register for the new SIE and Top-Off exams?
- Will my FINRA exam score sheet show my exam score?
STUDYING
- Are the online flash cards printable?
- Do I have to take a Focused Exam?
- Does the Focused Exam count towards my time requirement?
- How do I log the required time and how can I check how much time has been logged?
- How many Focused Exams can I take?
- How many questions will be on my Focused Exam?
- How many times should I test in Exam Mode?
- How will I know how well I did on my Focused Exam?
- If I don’t complete in Exam Mode, will I still be able to take a Focused Exam based on the questions that I missed?
- If I pass a Focused Exam, would I qualify for a certificate of completion?
- Is there a recommended way to study?
- What questions are being asked on my Focused Exam?
- When should I contact an instructor?
- Where can I find the Focused Exam?
- Why don’t I see a Focused Exam in Focused Review?
- Will the questions on the state exam be the same as the questions in my course material?